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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Patty Byne

October 9, 2024

5  out of  5
rating by Patty Byne
"Hayden was knowledgeable and very helpful on our call. He was patient as we worked through our insurance needs. He was personable and expressed more than once that he looked forward to building a relationship and helping make sure our family was covered. That is important to us, and he made me feel like it was important to him. Outstanding customer service and follow through! Thank you Hayden!"
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Jay Davis

September 30, 2024

5  out of  5
rating by Jay Davis
"A great State Farm representative"
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Jake Wallace

September 26, 2024

5  out of  5
rating by Jake Wallace
"Great experience. Very personal and gets you GREAT rates. Brian and Bubba got me exactly what I was looking for plus more for cheaper than anyone. A+++++ Team!"
We responded:
"Jake thank you very much for the kind words. It was great getting to know you yesterday. Thank you for providing Brian and I the opportunity to insure and serve you! Bubba "
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Lisa Arnold

September 10, 2024

1  out of  5
rating by Lisa Arnold
"I just experienced the worst outcome today while at work I got a text saying my insurance was canceled after I paid it last month didn't even receive a letter in the mail or email. So I got on the phone and ask why was my insurance canceled after I had paid it last month and The Manager Megan told me that they put my money back on my card because they could no longer take half one week and the other half the next I so ask my didn't some one let me know that they had put my money back on my card and she said that was their job to tell me and it wasn't their job to let me know. They canceled my insurance in August the 20 I was riding around with no insurance up until today that's when they let me know my insurance was canceled I really think that was very un professional of and I didn't like it . I surely won't I be preferring anyone to them. It was nothing they could do for me after they canceled my insurance without me knowing it was like I was speaking to a brick wall plus I was paying 352 dollars for insurance and I have a good driving record and they just kept going up on my insurance and didn't let me know anything until it was time to pay it. What they did today was unexpectable I didn't know how I was get home because I didn't have insurance on my car all the Manager kept saying is I'm sorry I don't know I'm just the messenger. I pray that no one else have to go through what I did today!!!! A whole year of this !"
We responded:
"Ms. Arnold, Thank you for allowing us the opportunity to insure and serve you. We hate to lose your business. State Farm only allows a certain amount of short pays to a bill before it has to be paid in full. When State Farm corporate refunded your payment we were not notified either. We only know once a customer calls us well before the cancellation date and ask us why did I receive a refund in X amount of $ on my card. Then we usually discover the bill has to be paid in full before a certain date which is the cancellation date on that phone call because we don’t receive anything to notify us your payment was returned. As soon as we received notification your policy was cancelled we notified you asap to reinstate it with the full amount that was past due. I am sorry you feel this way and decided to leave us a negative review. I would love to speak with you personally to resolve this issue. Bubba Ruppe "
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Penelope Conlan

August 27, 2024

5  out of  5
rating by Penelope Conlan
"Bubba Ruppe offers auto and renter insurance at a great price. He and his staff are there when things go wrong. But more than that, he also listens. Now where can you find that nowadays?!"
We responded:
"Super grateful for you Penelope! Really enjoyed speaking with you and helping!!! Thank you for allowing us to insure your insurance needs! Bubba "
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Raymond Humphrey

August 21, 2024

5  out of  5
rating by Raymond Humphrey
"Spoke with Hayden today and it was great experience all the way around I wasn’t sure on a lot of things that had to do with the new policy’s I set up but he went through everything and made sure I understood everything and it covered all my needs"
We responded:
"Raymond, Thank you for such kind works! Hayden is a great asset to our team and we are super grateful he was able to help answer your questions and made sure you actually understand all the in’s and out’s of your insurance policy and what it does for you. Thank you for joining our BRSF Family! Bubba "
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Marissa Axson

June 28, 2024

5  out of  5
rating by Marissa Axson
"I had a great experience with this office! Hayden found me exactly what I was looking for as far as coverage and price! Quick and easy process! I highly recommend if you’re looking for all types of insurance. They will make it happen!! 10/10 :)"
We responded:
"Marissa, Thank you for joining our BRSF family! Hayden enjoyed going over all of our coverage and price options and we are delighted to insure and serve you! Thank you for the kind words! Have a Blessed Day! Bubba"
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Joey Oliver

June 25, 2024

5  out of  5
rating by Joey Oliver
"They are great… took the time to sit down and treat you like a human being. Very helpful"
We responded:
"Joey, Thank you for sitting eye ball to eye ball with us! Meeting face to face and having a conversation is exactly why we chose to be State Farm agency right here in our community! Thank you for allowing us to insure and serve you! God Bless! Bubba "
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Brit Parden

June 24, 2024

5  out of  5
rating by Brit Parden
"Bubba and his team are thorough and transparent when it comes to providing the most up to date information"
We responded:
"Brittany, It was great reviewing and discussing your insurance renewal yesterday. Thank you for allowing us to serve you the last several years! Bubba "
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John G Summerville

June 7, 2024

5  out of  5
rating by John G Summerville
"Excellent service!! Hayden answered all my questions I had about home owner's and auto insurance in a very professional manner. He reviewed my policy ahead of our call and had recommendations for improvements. He was timely for the appointment. He listened well to all I said. He addressed all my concerns, questions, and needs. If you need insurance, he's you man. I give him my highest recommendation."
We responded:
"Mr. Summerville, We are honored and grateful to insure and serve your family! Thank you for such kind words about Hayden. We are thankful for Hayden and him going above and beyond for you as he does all of our customers! Bubba "
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Michael Kent

May 20, 2024

5  out of  5
rating by Michael Kent
"Good service and competetive pricing. Helpful suggestions on how to reduce costs."
We responded:
"Thank you for the kind words! I’m glad we could navigate coverage that fits your budget! Bubba "
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Karen Graiser

April 30, 2024

5  out of  5
rating by Karen Graiser
"Great service. Hayden and Bubba carr about their clients and answered so many questions with good answers, not sales pitches!"
We responded:
"Karen, Thank you for trusting us to insure and serve your family! We enjoyed our conversation with you just as much. Bubba "
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Bradley Hoff

April 10, 2024

5  out of  5
rating by Bradley Hoff
"Going with Bubba Ruppe with State Farm Insurance has been the BEST change I've made in a long time. Previously I was with USAA for over 20 years, Bubba and his team were able to provide me with greater coverage at a better rate by far. Even better, if I have an issue or a question I have a local phone number to call, someone that is compassionate to my concerns, NOT a 1-800# speaking to who knows who or someone reading from a script. Bubba Ruppe and his team are the real deal, they will be up front, take the time to answer your questions, educate you, and are very responsive."
We responded:
"Brad, Man what an honor it is to read such kind and sincere words. I am very grateful for the opportunity to continue to insure and serve your family! Thank you for your continued loyalty and trust the last 3 years!!! "
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Brian Rohrenbach

April 3, 2024

5  out of  5
rating by Brian Rohrenbach
"Received excellent service from Hayden, and affordable/competitive rates for both my home and auto coverage. Really appreciate the time and effort to patiently help me understand my coverage options and pricing, and in helping me complete my transaction from start to finish during one phone call. Hayden did an excellent job explaining State Farm's value proposition as relates to the several of the "better than" vs "me too" aspects of the insurance products I was receiving, helping to differentiate the State Farm brand and this particular agent/office from the competition. Thanks very much!"
We responded:
"Brian, Thank you for providing us the opportunity to insure and serve your family! We are very grateful to have Hayden on our team. Thank you for taking time to understand and comprehend your insurance and it’s benefits. We look forward to providing you the service you deserve and be there for you to deliver on our promise in the event of the unexpected! Bubba "
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Joah Smith

March 29, 2024

5  out of  5
rating by Joah Smith
"Bubba and his team are a class act group. They go out of their way to take care of their customers and treat them like family. Highly recommend!!!"
We responded:
"Joah, Man you are family! You trusted us years ago when My family needed you most when our power was out. Thank you for the kind words and your continued loyalty. Bubba "
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Drew Hobgood

February 29, 2024

5  out of  5
rating by Drew Hobgood
"Bubba and his team got me the best prices and coverage than any other carriers. Strongly suggest getting a quote from his team"
We responded:
"Thank you Drew! Grateful to insure and serve your family and business! Thank you for the kind words! Bubba"
Profile photo of Detra Webster

Detra Webster

February 19, 2024

5  out of  5
rating by Detra Webster
"We were referred to Bubba Rupp's Agency and we are so happy they helped us with an urgent matter in our new home insurance needs. Hayden was so professional and easy to work with, he took care to add a piece of mind for us, he is friendly and knowledgeable. He responds to calls or emails immediately. I highly recommend this office for all your insurance needs."
We responded:
"Detra, What an honor it is to read such kind words. We are grateful you chose us to help you when time was of the essence. Hayden works very hard to go above and beyond to serve customers like you. We are honored to have him on our team! Thank you for recommending us!!! Bubba "
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Noah Marchese

February 12, 2024

5  out of  5
rating by Noah Marchese
"Bubba has been our agent for quite some time now. He’s always available and has been incredible to our family. I highly recommend Bubba!!"
We responded:
"Brother, honored and grateful to serve you and your beautiful family!!! Thank you for trusting us to insure your business as well! Bubba "
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Positive ID Ministries

February 12, 2024

5  out of  5
rating by Positive ID Ministries
"Wonderful experience. State Farm is a class a organization and Bubba is a class a fella. Thankful."
We responded:
"Grateful to serve your business insurance needs Shane! Thank you for the opportunity! Thank you for sharpening me as always! Bubba "
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Nikki mars

February 7, 2024

5  out of  5
rating by Nikki mars
"Bubba was very helpful by helping me with my college student daughter ."
We responded:
"Nikki we are grateful to insure and serve y’all! Thank y’all for choosing BRSF! Bubba"
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Rebekah Sprayberry

January 24, 2024

5  out of  5
rating by Rebekah Sprayberry
"The best service you can find! Bubba spent an hour on the phone with me discussing my current policies and any discounts available to me, and helped me get a life insurance policy set up. He explains everything in a way that you can understand (no lingo or jargon) and counsels you as if you are a close friend or family member. Highly recommend!!"
We responded:
"Rebekah, I enjoyed throughly reviewing your insurance today. Thank you for continuing to trust us to insure and serve you. Also glad to discover the need for you needing life insurance. Thank you for taking time out of your day to understand how your insurance actually works and how important all the options and coverages are. Have a blessed day! Bubba "
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Edward Power

January 10, 2024

5  out of  5
rating by Edward Power
"I worked with Bubba on changing over my auto and home owner insurance. He was a pleasure to work with and was not pushy at all and he always made himself available to answer questions. Awesome work!!"
We responded:
"Mr. Power, what an honor and pleasure it is to insure and serve your family! Coming to us after being loyal to a company for many years means more to me than you know. Thank you for the opportunity! Bubba "
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Meagan Tweedell

January 5, 2024

5  out of  5
rating by Meagan Tweedell
"Professional staff, easy to work with and literally took care of everything! I’m so happy with the care Bubba Ruppe State Farm has provided for my family. Thank you!"
We responded:
"Thank you Meagan! Means a lot to insure and serve a childhoods friend family! Thank you for choosing us! Bubba"
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kimberly ross

December 29, 2023

5  out of  5
rating by kimberly ross
"Bubba is great - you won’t be disappointed with the experience of shopping for insurance. He’s professional, knowledgeable and caring. He’s saving me some money too! I highly recommend."
We responded:
"Kim, Thank you! I am honored to serve you and Chris! Enjoy your new car!!! Like a Good Neighbor….."
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Wendy Mitchell

November 14, 2023

5  out of  5
rating by Wendy Mitchell
"This is how you run a business! From their response time to their customer service, Bubba and Hayden were incredible. A rare find for sure. Thank you for everything Hayden!!"
We responded:
"Thank you for such kind words Mrs. Mitchell! We are honored to insure and serve you!!! "